Careers Employment with UGM-TC

SUMMARY:  The Case Manager is responsible for overseeing the day-to-day program planning, managing and implementation of their assigned caseload of Residents. He/She will provide hands-on client based programming, ensuring that these services meet the needs of the UGM-TC Residents. The Case Manager works to assist the Resident in achieving goals, developing skills and address physical, mental, and spiritual and problem solving skills in order for the Resident to graduate from the program with prospects for housing, employment and sustainable independent living.

QUALIFICATIONS: 

Education: Master’s degree in Social Work or Counseling preferred; Minimum of Bachelors in Social Work required.

Experience: Two (2) years of clinical Social Work/Case Management experience preferred.

Licensure: Texas Licensed Master Social Worker (LMSW) or Texas Licensed Professional Counselor (LPC) preferred; Minimum Licensed Bachelor Social Worker (LBSW) or Licensed Professional Counselor-Intern (LPC-I) required.

Additional Requirements: Bilingual in English/Spanish preferred. Proficient in MS Word, Excel and Outlook. Ability to work occasional flexible hours as requested. 

PRIMARY RESPONSIBILITIES:

• Screen and perform psychosocial assessment for incoming residents.
• Enter new residents’ complete data into the client management system.
• Compose an Intake Assessment entry into the client management system within the first week of arrival.
• Develop Care Plans and Individualized Goals with Residents; monitor and document goal and care achievements.
• Provide residents with assistance and support as needed regarding program progress, program class attendance, behavioral issues, problems, etc.
• Lead educational and developmental groups as implemented by the Program Director.
• Connect Residents to referral network/linkages with outside agencies.
• Attend all scheduled Department meetings and trainings.
• Maintain documentation of services provided in the client management system and Resident files with current documentation, including case notes, intake documentation, and paperwork received for services with outside agencies and referrals for services.
• Provide assistance in connecting residents to benefits and community resources as appropriate per individual.
• Interact with residents regarding behavioral issues. Develop Behavioral Contracts as required.
• Ensure the timely completion of Case Notes.
• Interact with residents regarding life skills, activities of daily living, laundry, room cleanliness, hygiene, etc. Provide coaching and direction as needed.
• Lead Resident Community meetings each week.
• Prepare a weekly written report regarding clients met with and direction provided.
• Develop, review and update a Discharge Plan and Exit strategy with Residents during each and every individual Case Management session.
• Communicate with Mission Support Services Team regarding operational and supply needs of facilities.
• Provide support to Mission Support Services staff during meal times for behavioral issues and assist where needed.
• Review the completed Daily Room/Locker Check reports in case load and address issues timely as they arise.
• Review chore assignments in case load each week and address issues as they arise.
• Ensure that all lists and rosters are current and up to date daily in the Front Desk “Blue Book”, (i.e. Lock Out, Late Pass, Quarantine, Sack Lunch, Diabetic Snacks, etc.)
• Other duties as assigned.

Union Gospel Mission –TC has an immediate job opening for a qualified Mission Support Mentor. This is a full-time/3rdShift position (4 on 4 off, rotating schedule) and requires a flexible, reliable and professional individual, with the ability to work with the public. Individual with strong communication skills, customer service skills and a kind but firm presence are desired.

SUMMARY: The Mission Support Mentor is responsible for welcoming all guests, answering the phones and performs other duties ensuring the Facility is secured 24 hours per day. This position will interact with other staff, residents and guests.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Control access to gates and electronic door entrances.

• Answer main telephone and direct calls to appropriate department.
• Ensure the safety of employees, residents and volunteers as they leave the building and enter their vehicles.
• Interact with volunteers assigned by Volunteer Coordinator.

• Assist in controlling traffic in the Family Center to ensure safety of residents and guests. Limit access to unauthorized areas of facility.

• Notify appropriate authorities if necessary.
• Report all security issues and/or concerns to facility managers and all client issues or concerns to case managers.
• Perform other duties as assigned.
• Maintain a safe and welcoming environment at all times

SUPERVISORY RESPONSIBILITIES: None.

EDUCATION AND/OR EXPERIENCE: 1 year of customer service experience in a social service environment is preferred. High school diploma or equivalent required.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform essential functions.

• Good organizational skills
• Ability to communicate effectively with staff, residents, guests, volunteers and others
• Ability to work independently
• Ability to use good judgment in contacting supervisory staff or outside authorities
• Ability to implement approved policies and procedures
• Ability to interact with people with kindness, courtesy and respect

POSITION SUMMARY

The Therapist serves as a manager of their own caseload, as well as a therapist for residents, referred by the Case Management department. As a therapist, they will use crisis intervention, supportive counseling, Solution Focused intervention, Dialectical Behavioral Therapy, Cognitive Behavioral Therapy, and Motivational Interviewing, as well as a strengths based approach, to address issues that require deeper exploration and skill development, to lead the resident to a lasting change and healing.

QUALIFICATIONS

Education: Master’s degree in Social Work or Counseling required.

Experience:  2 years of therapeutic Social Work/Counseling experience in group, individual and family counseling settings. Experience with children and adults of all ages preferred.

Licensure: Texas Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT) or Texas Licensed Professional Counselor (LPC) required. 

Additional Requirements: Bilingual in English/Spanish preferred. Proficient in MS Word, Excel and Outlook. Ability to work occasional flexible hours as requested.

PRIMARY RESPONSIBILITIES

1.   Residents will be referred to the therapist by the Case Management department, at which time the therapist will facilitate a Clinical Assessment, treatment plan/goal setting (2nd session), BECK Depression scale (2nd session) and ongoing therapeutic sessions with the resident.

2.   Document the clinical session in the mental health case notes section in Mission Tracker, within one week.

3.   As deemed necessary, work with the Clinical Director for external referrals for clinical treatment, clinical hospitalization and /or psychiatric evaluation and treatment.

4.   Report all calls made to Child and Adult Protective Services to the Clinical Director.

5.   Develop treatment plans and individualized goals with residents; monitor and document progress.

6.   Lead psychoeducational and process groups as implemented by Clinical Director.

7.   Connect residents to referral network with outside agencies.

8.   Attend all scheduled department meetings, trainings, and individual supervisions.

9.   Staff each case weekly with the Clinical Director.

10.   Ensure the timely completion of mental health case notes within 48 hours.

11.   Maintain Continuing Education (CEU) requirements.

12.   Maintain a level of professionalism consistent with Code of Ethics.

13.   Comply with HIPPA privacy regulation and maintain confidentially at all times.

14.   Assist in facilitating the training of clinical interns, as directed by Clinical Director.

15.   Other duties as assigned.

Note:  The essential job functions of this position are not limited to the duties listed above.

 KNOWLEDGE, SKILLS, AND ABILITIES

 THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS.  THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

1.   Ability to interact with people with kindness, courtesy and respect.

2.    Knowledge of computers and software applications.

3.    Skill in organizing and prioritizing workloads to meet deadlines.

4.    Skill in telephone etiquette and paging procedures.

5.    Effective oral and written communication skills.

6.    Ability to communicate effectively with clients and co-workers.

7.    Ability to adhere to safety policies and procedures.

8.    Ability to use good judgment and to maintain confidentiality of information.

9.    Ability to work as a team player.

10.Ability to demonstrate tact, resourcefulness, patience and dedication.

11.Ability to accept direction and adhere to policies and procedures.

12.Ability to recognize the importance of adapting to the various client age groups.

13.Ability to work in a fast-paced environment.

14.Ability to react calmly and effectively in emergency situations.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS 

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION.  MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

 1.   Ability to work a 40 hour week.

 2.   Ability to sit for long periods, up to 8 hours.

 3.   Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone).

 4.   Ability to push and pull up to 10 lbs.  (File cabinet drawers, computer paper boxes).

 5.   Ability to lift and carry up to 25 pounds dead weight to move or transfer boxes or documents.

 6.   Ability to retrieve files from bottom shelves/drawers and the ability to move boxes/reams of paper.

 7.   Ability to reach, turn and twist above and below the waist daily to retrieve files or supplies.

 8.   Ability to spend 90% working time in environment of continuous moderate voices and office machine noise typical for business office atmosphere.

 9.   Ability to handle a variety of repetitive tasks.

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES: 

THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.

1.    Computer and various software programs.

2.    Telephone and paging system.

3.    Facsimile machine.

4.    Policies, procedures, plans, and program manuals. 

DEPARTMENT:  Food Services

The Cook assists in the preparation of the ingredients and supplemental items necessary for the production of daily meals by the Shift Cook. The Cook functions as an essential member of the food service department team, and as such, accepts assignments to perform various duties within the kitchen.  The Cook reports to the Food Services Director.

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Review daily menu and gather all necessary ingredients in advance to prepare for main meals preparation by the cooks.
• Set up trays, steam tables, and food carts for serving line; serve food on cafeteria serving line.
• Set up serving area for special meals as directed by Food Services Director.
• Clean kitchen, equipments, including stove, oven, steam tables, food carts, serving window, doors, refrigerator, and other equipment as needed; help maintain sanitary condition of the kitchen, food prepping and  storage area.
• Store food items appropriately with labels and dates as required.
• Assist with kitchen inventory, as directed by Food Services Director.

SUPERVISORY RESPONSIBILITIES:  None

EDUCATION AND/OR EXPERIENCE: High School diploma or equivalent required.  Prior food prepping experience required. Must have a current Food Handlers Permit.

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to individuals with disabilities to perform essential functions.

• Ability to work effectively as a part of a team
• Ability to work in a fast-paced environment
• Ability to use basic food preparation equipment
• Ability to use basic math skills necessary for recipe preparation and supply inventory, such as measuring, figuring ratios and proportions, counting, adding, subtracting, multiplying, and dividing
• Ability to communicate courteously with residents, guests, staff, and visitors. 

COMPUTER SKILLS:  Basic

PHYSICAL REQUIREMENTS: Ability to be moderately physically active; ability to lift 25 lbs; ability to stand/walk for more than four hours per day; ability to work in an environment with moderate exposure to extreme temperatures, dirt, dust, fumes, smoke, odors, and/or loud noises.

WORK ENVIRONMENT:  The majority of the job duties are performed indoors in a kitchen, cafeteria and dining room environment. 

The Union Gospel Mission-TC is a Christian Organization and hires only Christians.

TO APPLY PLEASE SUBMIT RESUME VIA EMAIL: hr@ugm-tc.org