Careers Employment with UGM-TC

SUMMARY:  The Case Manager is responsible for overseeing the day-to-day program planning, managing and implementation of their assigned caseload of Residents. He/She will provide hands-on client based programming, ensuring that these services meet the needs of the UGM-TC Residents. The Case Manager works to assist the Resident in achieving goals, developing skills and address physical, mental, and spiritual and problem solving skills in order for the Resident to graduate from the program with prospects for housing, employment and sustainable independent living.

QUALIFICATIONS: 

Education: Master’s degree in Social Work or Counseling preferred; Minimum of Bachelors in Social Work required.

Experience: Two (2) years of clinical Social Work/Case Management experience preferred.

Licensure: Texas Licensed Master Social Worker (LMSW) or Texas Licensed Professional Counselor (LPC) preferred; Minimum Licensed Bachelor Social Worker (LBSW) or Licensed Professional Counselor-Intern (LPC-I) required.

Additional Requirements: Bilingual in English/Spanish preferred. Proficient in MS Word, Excel and Outlook. Ability to work occasional flexible hours as requested.

PRIMARY RESPONSIBILITIES:

• Screen and perform psychosocial assessment for incoming residents.
• Enter new residents’ complete data into the client management system.
• Compose an Intake Assessment entry into the client management system within the first week of arrival.
• Develop Care Plans and Individualized Goals with Residents; monitor and document goal and care achievements.
• Provide residents with assistance and support as needed regarding program progress, program class attendance, behavioral issues, problems, etc.
• Lead educational and developmental groups as implemented by the Program Director.
• Connect Residents to referral network/linkages with outside agencies.
• Attend all scheduled Department meetings and trainings.
• Maintain documentation of services provided in the client management system and Resident files with current documentation, including case notes, intake documentation, and paperwork received for services with outside agencies and referrals for services.
• Provide assistance in connecting residents to benefits and community resources as appropriate per individual.
• Interact with residents regarding behavioral issues. Develop Behavioral Contracts as required.
• Ensure the timely completion of Case Notes.
• Interact with residents regarding life skills, activities of daily living, laundry, room cleanliness, hygiene, etc. Provide coaching and direction as needed.
• Lead Resident Community meetings each week.
• Prepare a weekly written report regarding clients met with and direction provided.
• Develop, review and update a Discharge Plan and Exit strategy with Residents during each and every individual Case Management session.
• Communicate with Mission Support Services Team regarding operational and supply needs of facilities.
• Provide support to Mission Support Services staff during meal times for behavioral issues and assist where needed.
• Review the completed Daily Room/Locker Check reports in case load and address issues timely as they arise.
• Review chore assignments in case load each week and address issues as they arise.
• Ensure that all lists and rosters are current and up to date daily in the Front Desk “Blue Book”, (i.e. Lock Out, Late Pass, Quarantine, Sack Lunch, Diabetic Snacks, etc.)
• Other duties as assigned.

JOB TITLE:  Mission Support Mentor

REPORTS TO: Facility Manager Supervisor

DEPARTMENT:  Mission Support Services 

SUMMARY:  The Mission Support Mentor is responsible for ensuring the Facility is secured 24 hours per day.  This position will interact with other staff, residents and guests. 

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Control access to gates and electronic door entrances.
• Answer main telephone and direct calls to appropriate department.
• Ensure the safety of employees, residents and volunteers as they leave the building and enter their vehicles.
• Interact with volunteers assigned by Volunteer Coordinator.

• Assist in controlling traffic in the Family Center to ensure safety of residents and guests.  Limit access to unauthorized areas of facility.

• Notify appropriate authorities if necessary.
• Report all security issues and/or concerns to facility managers and all client issues or concerns to case managers.
• Perform other duties as assigned.
• Maintain a safe and welcoming environment at all times

SUPERVISORY RESPONSIBILITIES:  None.

EDUCATION AND/OR EXPERIENCE:  1 year of customer service experience in a social service environment is preferred.  High school diploma or equivalent required.

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to individuals with disabilities to perform essential functions.

• Good organizational skills
• Ability to communicate effectively with staff, residents, guests, volunteers and others
• Ability to work independently
• Ability to use good judgment in contacting supervisory staff or outside authorities
• Ability to implement approved policies and procedures

COMPUTER SKILLS:  Ability to utilize Client Records database system for scanning in services.

PHYSICAL REQUIREMENTS:  Ability to be mobile throughout the assigned work area; ability to sit, stand, bend, lift and carry.

WORK ENVIRONMENT:  The work environment is indoors in Union Gospel Mission facilities.  Since the client population served is primarily homeless and indigent, there is a high possibility of encountering persons with mental illnesses, addictions and infectious diseases.

The Union Gospel Mission of Tarrant County is a Christian and hires only Christians.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who pose a direct threat or significant risk to the health and safety of themselves or others in the workplace, because physical requirements cannot be eliminated or reduced by reasonable accommodation, will not be considered qualified for employment. This document is not an employee contract.

For immediate consideration please email your resume to: hr@ugm-tc.org

DO NOT APPLY IN PERSON

SUMMARY:  The cook prepares and serves daily meals provided by Union Gospel Mission for residents, guests and visitors.  The Cook functions as an essential member of the UGM kitchen team, and as such, accepts assignments to perform various duties within the kitchen.  The Cook reports to the Food Services Director.

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Lead in the preparation of menu items as directed by the Food Services Director.
• Under supervision of the Food Services Director, prepare menu items.
• Set up trays, steam tables, and food carts for serving line; serve food on cafeteria serving line.
• Set up serving area for special meals as directed by Food Services Director.
• Clean kitchen; clean kitchen equipment, including stoves, ovens, steam tables, food carts, windows, doors, refrigerators, and other equipment; help maintain clean storage area.
• Store food items appropriately with labels and dates as required.
• Assist with kitchen inventory, as directed by Food Services Director.
• Work with volunteers and provide guidance on serving portion and other related kitchen duties protocol.

SUPERVISORY RESPONSIBILITIES:  None

EDUCATION AND/OR EXPERIENCE: High School education or equivalent required.  The Cook should have prior cooking experience and food handler’s license or certificate.

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to individuals with disabilities to perform essential functions.

• Ability to work effectively as a part of a team
• Ability to work in a fast-paced environment
• Ability to use basic food preparation equipment
• Ability to use basic math skills necessary for recipe preparation and supply inventory, such as measuring, figuring ratios and proportions, counting, adding, subtracting, multiplying, and dividing
• Ability to communicate courteously with residents, guests, staff, and visitors

COMPUTER SKILLS:  Basic

PHYSICAL REQUIREMENTS: Ability to be moderately physically active; ability to lift from 5 to 25 lbs; ability to stand/walk for more than four hours per day; ability to work in an environment with moderate exposure to extreme temperatures, dirt, dust, fumes, smoke, odors, and/or loud noises.

WORK ENVIRONMENT:  The majority of the job duties are performed indoors in a kitchen, cafeteria and dining room environment. 

The Union Gospel Mission-TC is a Christian Organization and hires only Christians.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who pose a direct threat or significant risk to the health and safety of themselves or others in the workplace, because physical requirements cannot be eliminated or reduced by reasonable accommodation, will not be considered qualified for employment. This document is not an employee contract.